pharmacies suck
I'm not talking about CVS or Brooks, though they have their issues. I'm talking about specialty pharmacies like the one that is now sending me my Rebif. For some reason my original pharmacy is no longer included in my insurance company's network. Hence, they gave me the number to call the new pharmacy and have them refill my script. As fortune would have it, this has to be done by 11/6 or we'll be charged some sort of nasty price I'm sure.... we received the letter on the 8th.
After a week of calling the pharmacy, their promise to get the prescription filled, and to be in contact with me - no luck. They actually started making excuses about a fax not being signed, or part of it being ineligible. Fine, I can understand that, but don't let it become a full business day's delay, that's unacceptable.
The MS Lifelines program was my savior, after I was unable to get a better delivery date then the next Tuesday (which meant I would miss 2 doses), I called them. The MS Lifelines program is available to people like me with MS who are on Rebif, it is sponsored by the drug company. The fact that the program exists helps to show how challenging the medication is, both in side effects, and insurance issues. After explaining my story, the nurse asked me to hold while she called PrecisionRx. Within 3 minutes the pharmacy was setting up shipment for Saturday.
I took my injection Sat. instead of Fri. and feel a lot more comfortable. Next time obviously I know to let the MS Lifelines folks handle insurance company situations.
After a week of calling the pharmacy, their promise to get the prescription filled, and to be in contact with me - no luck. They actually started making excuses about a fax not being signed, or part of it being ineligible. Fine, I can understand that, but don't let it become a full business day's delay, that's unacceptable.
The MS Lifelines program was my savior, after I was unable to get a better delivery date then the next Tuesday (which meant I would miss 2 doses), I called them. The MS Lifelines program is available to people like me with MS who are on Rebif, it is sponsored by the drug company. The fact that the program exists helps to show how challenging the medication is, both in side effects, and insurance issues. After explaining my story, the nurse asked me to hold while she called PrecisionRx. Within 3 minutes the pharmacy was setting up shipment for Saturday.
I took my injection Sat. instead of Fri. and feel a lot more comfortable. Next time obviously I know to let the MS Lifelines folks handle insurance company situations.
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